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p3d licence suspended by upgrade to win 10


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just a heads up really I was caught out by this after I installed the upgrade

Prepar3d sees the upgrade to win 10 as a significant change to a new PC and the activation licence test fails if you have not uninstalled P3d first.

The stupid thing is I did not have p3d installed before the update, I was aware of the licence term and did an un-install first. my p3d was added after the win update using the correct licence details and it worked for several days before it failed

I contacted LM and to day they sent me confirmation of new licence details but I had no P3d for three days over a weekend ( they don't do licence resets over weekends) their automated E-mail has a link to their faq and a reminder of the need to uninstall on a major hardware change, I laughed out loud when I saw it in my inbox ........!

The bottom line : If you decide to upgrade to win 10, you must uninstall P3d first to reset the licence ready to re-activate it on your "new" pc but, as in my case, it's still no guarantee, it might fail anyway requiring new licence details from LM.

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I have taken precautions with the re-install now my licence is sorted

a full clean install using the win10 OS option to wipe all files on the c:/OS only Drive has been completed and prepar3d installed / activated.

before the licence failed no other hardware changes have been made before or after the update to Win 10

maybe I was just unlucky that my swap over of my P3d licence a couple of times from my test PC to my sim pc used up the limited activations and the OS change was the last straw leaving no activations remaining

For people like myself who regularly upgrade their sim hardware it's really a pain when publishers use this type of licence protection

quoted from the LM FAQ

Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with a very brief explanation of the reason you need your license reactivated, along with your license ID and invoice number, and we will be happy to get you squared away in under two business days.

Thankfully my insider testing of the current sims under win 10 has now ended.... so there really shouldn't be any need to re-use my activation licence forcawhile barring a PC meltdown ....lol

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  • 5 months later...

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