TheeAviationist 18 Posted September 21, 2014 Report Share Posted September 21, 2014 PMDG has good customer support for me. I filed a ticket for a download link of my 747 (I had the EDS) and in 6 hours, I received the link. Link to post Share on other sites
ScruffyDuck 0 Posted September 21, 2014 Report Share Posted September 21, 2014 Thanks for the mentions Guys Link to post Share on other sites
allardjd 1,853 Posted September 21, 2014 Report Share Posted September 21, 2014 In another example of good support, this time for a payware product, Flight1 and Moderator/Developer of their GeoApr package, JerryB, stuck with me and resolved a problem I was having with that application. I'm pretty sure that for a while he thought it was just a dumb-ass user who couldn't follow the manual, but he hung in there and between us we eventually managed to pin down what was happening and he's fixed it. I'm a happy camper and they deserve a pat on the back. If you're interested in any of the gory details, I was giving a running account of the issue in the Mutley's Hangar forums here.... http://forum.mutleyshangar.com/index.php/topic/13969-geoapr-from-flight1-and-mudpond-development/page-2#entry118523 The Flight1 SimForum support thread is here... http://www.simforums.com/forums/topic47182_post310285.html#310285 Rob's review of GeoApr is here... http://mutleyshangar.com/reviews/rob/geo/geo.htm Flight1's product page for GeoApr is here... http://www.flight1.com/products.asp?product=geoapr Link to post Share on other sites
brett 2,316 Posted September 21, 2014 Report Share Posted September 21, 2014 Reading through the Flight 1 forum makes me wonder how many people bought this and returned it due to it not working correctly. If it wasn't for you sticking with this problem and doing testing, giving clear and concise information as to your experience, this would not have been fixed. I think this fella should be thankful for your help in bringing it to a happy conclusion by updating his program. It also is a great example as to why developers cannot duplicate a users problem on their machines. Well done John, enjoy your new purchase. Link to post Share on other sites
allardjd 1,853 Posted September 21, 2014 Report Share Posted September 21, 2014 I think this fella should be thankful for your help in bringing it to a happy conclusion by updating his program. He did, Brett, more than once. I was pretty impressed with his attitude all the way through - not like some sites where they give the impression they hate the thought of having to communicate with you. This guy was great, throughout. John Link to post Share on other sites
jaydor 345 Posted October 8, 2014 Report Share Posted October 8, 2014 I would like to mention ORBX as I have had great support and help from them. 1 Link to post Share on other sites
brett 2,316 Posted October 8, 2014 Report Share Posted October 8, 2014 I think A2A Simulations should be added to this list too. They do 99% of help/support right in their forums for all to see and do not hesitate to return funds if they can't find a fix. They also continue to update all their products. Link to post Share on other sites
Kevin Firth 114 Posted November 9, 2014 Author Report Share Posted November 9, 2014 I'd like to propose that Mutleys offer an award of some kind for developer support over and above the call of duty! We've all clearly had great experiences with passionate and committed devs, but here's one that takes the biscuit :O Stephen and Cheryl at Opus replied to an issue I raised.... 1. within 4 hours.. 2. before it was even light in the morning.. 3. on a Sunday.. 4. and while they are still away on holiday :O http://www.simforums.com/forums/panning-sequences-and-trackir_topic50597.html :O nuff said..... Cheers K Link to post Share on other sites
mutley 4,498 Posted November 9, 2014 Report Share Posted November 9, 2014 I have to agree Kevin, Opus really do give fantastic customer service Shame that the likes of Wilco drag dev relations down. They have now taken 11 days to answer a support ticket from me, service as cr*p as their products Link to post Share on other sites
hifly 925 Posted November 9, 2014 Report Share Posted November 9, 2014 Wilco Wontco Link to post Share on other sites
Kevin Firth 114 Posted November 9, 2014 Author Report Share Posted November 9, 2014 ...and Night Environment's Chris Bell, who despite being in a completely opposite time zone always seems to be able to answer skype question in about 2 seconds!! <cue applause> 1 Link to post Share on other sites
brett 2,316 Posted November 9, 2014 Report Share Posted November 9, 2014 ...and Night Environment's Chris Bell, who despite being in a completely opposite time zone always seems to be able to answer skype question in about 2 seconds!! <cue applause> I don't think Chris actually sleeps, probably just nods of at the computer station for a few seconds at a time. 2 Link to post Share on other sites
mutley 4,498 Posted November 9, 2014 Report Share Posted November 9, 2014 Chris does so much more than he has to. A developer with a conscience is a rare thing and Chris Bell takes it a step beyond,he really cares. An award to Chris too. 3 Link to post Share on other sites
stu7708 244 Posted November 11, 2014 Report Share Posted November 11, 2014 Chris actually once provided support before I knew I had a problem, in a personal message here on MH I would also like to add HiFi Technologies to the list. I got very good, and prompt, support with an issue when I was trying to distribute a Manual Weather file to others that refused to load on their installation. And this despite me not being able to provide proof that the other users had a legal installation of the product (although I'm very sure they did.....) 2 Link to post Share on other sites
MyPC8MyBrain 273 Posted November 12, 2014 Report Share Posted November 12, 2014 just doing our job the best way we can it is very nice to learn that our efforts are noted thank you very much guys! Link to post Share on other sites
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