JOHN3057 2 Posted August 31, 2014 Report Share Posted August 31, 2014 Last night I decided to purchase the QW Bae-146. So from the QW website it redirected me to Flight 1's website to the Bae purchase page. I have purchased from Flight1 before and know about the wrapper system but when in the process of purchasing and filling in the info I didn't realize it took me to the FS9 version of the Bae. Of course you can figure out the rest!! LOL!! I purchased the FS9 version by total mistake. I realized this after getting to the install process. After going back and looking the link if you want to purchase the FSX version was at the top.Now that I bored you with my lack of smarts is this fixable if I contact Flight1? I know there is no return policy on downloads but in this instance I have no intention of using FS9 since I mainly use FSX on VATSIM. Just wondering? Any help or mocking would be appreciated! Link to post Share on other sites
Christopher Low 63 Posted August 31, 2014 Report Share Posted August 31, 2014 I would let them know about it, John. I am pretty sure that they will be able to correct it for you. As for "no return policy on downloads", as far as I am aware they offer a 30 day refund for all of their FS products. Link to post Share on other sites
hifly 925 Posted August 31, 2014 Report Share Posted August 31, 2014 I guess a sweet smile and asking them nicely might do the trick, after all a download doesn't cost them anything. Or does it? From other threads here and on other forums the industry is a bit slack at present so I'm sure it's in a retailers interest to keep the customer satisfied. Good luck. Link to post Share on other sites
JOHN3057 2 Posted August 31, 2014 Author Report Share Posted August 31, 2014 Thanks guys. I will contact Flight1. At least it doesn't hurt to try. Link to post Share on other sites
allardjd 1,853 Posted August 31, 2014 Report Share Posted August 31, 2014 Let us know how you make out with them, please. John Link to post Share on other sites
mutley 4,495 Posted August 31, 2014 Report Share Posted August 31, 2014 Yep good luck John, sometimes things are not as straight forward as the developers think and it is easy to fall into these traps. Regards... Joe Link to post Share on other sites
JOHN3057 2 Posted August 31, 2014 Author Report Share Posted August 31, 2014 I will guys. I opened up a ticket with them. Hopefully all goes well. Link to post Share on other sites
Captain Coffee 2,030 Posted September 3, 2014 Report Share Posted September 3, 2014 A diiferent addon seller did something similar for me once. I accidentally purchased the same plane twice and they promptly added the one I meant to get to my download list. I really like the great service FS add on companies provide. Its such a niche business that CS means a lot more to a companies success than to some faceless Walmart like industry. Toast to FS add on sellers. Link to post Share on other sites
JOHN3057 2 Posted September 4, 2014 Author Report Share Posted September 4, 2014 Well all is well. I contacted Flight1 and they got back to me promptly. Submitted my ticket and now awaiting my refund. It is a 30 day policy like someone had mentioned. No problems, hassles, or questions asked. Thanks to all!! Link to post Share on other sites
Quickmarch 488 Posted September 4, 2014 Report Share Posted September 4, 2014 I can admit to having done something similar with PC Aviator (Oz). I did not read the description as thoroughly as I should have and wound up downloading something for a version of the 737 that I didn't have. PC Aviator came through for me and replaced the download with the correct one - kudos! 1 Link to post Share on other sites
brett 2,310 Posted September 4, 2014 Report Share Posted September 4, 2014 Glad you got it worked out John, you were lucky to be dealing with one of the better FS companies. 1 Link to post Share on other sites
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